We are consumers and customers like yourself and we understand that your satisfaction comes first. We stand by our products, which is why we offer a 3-year hassle-free replacement warranty on all of our standard kits, and 5 years on our Premium Kits. We take pride in the products and service we provide. If you are not 100% satisfied with our products or our service in the first 30 days, we will refund 100% of your purchase price*.
If you have questions regarding your purchase, or need to submit a warranty claim, please contact us at Help@XenonSupply.com. Please make sure to provide your Sales Order Number, and/or Full name used to purchase the product and we will be able to expedite your support claim.
Warranty Items DO NOT need to be shipped back to XenonSupply prior to receiving a replacement. Once a replacement item has been received and installed, the customer must provide a photo of the defective items with the wires cut as proof. Photos must be submitted to Help@xenonsupply.comeither as an attachment, or a viewable link.
*Note that original shipping costs are non-refundable, and if the order qualified for free shipping, a flat $10.00 shipping and handling fee will be deducted.
XenonSupply Return Policy:
XenonSupply offers a standard 30 day return policy. If for any reason you are not satisfied with your products purchased through XenonSupply, it may be returned within 30 days of the delivery date. The returned items must be in good condition with the original packaging and accessories. Upon inspection of a returned package, any items missing or damaged will have their value deducted from the total refund amount based on the current price of the item. Shipping costs on return items will be paid for by the customer. *Note that original shipping costs are non-refundable, and if the order qualified for free shipping, a flat $10.00 shipping and handling fee will be deducted.
Please allow 1-2 weeks following receipt of returned packaged for items to be processed and the amount to be credited back to your account. If your item is defective, please notify us at Help@XenonSupply.com or call us toll free at 1-800-840-3240 Extension 3
How to process a return:
If you wish to return your item, you must first contact a XenonSupply Support Agent. Once you receive confirmation from a support agent, packages must be sent to the following address:
XenonSupply335 W 31st StreetUnit DLos Angeles, CA 90007 XenonSupply is not responsible for lost or damaged items. It is recommended the customer save the tracking information for their return package in order to confirm delivery.
Defective, Damaged, or Incorrect Products:
If your product(s) arrive defective, damaged, or simply incorrect, please contact a Technical Support Agent as soon as possible. We will send you a replacement part and provide you with a prepaid return label to return the defective/incorrect part if necessary. Product(s) must be returned to us within 30 days. Customer is responsible to notify us with the issue by sending an email to help@xenonsupply.com with the images of the incorrect or damaged product received as a photo attachment.
If requesting a warranty replacement of any item, upon receipt of the warranty replacement, the defective items' wires must be cut and a photo must be submitted to help@xenonsupply.com to avoid chargebacks to your account.
Manufacturer Warranty covers the merchandise(s) sold only. Any warranty of the installation of the product is the responsibility of the individual, shop, or technician who performed the installation. Our warranty is only valid with proof of sale from XenonSupply.com. A proof of installation is required for all warranty claims for HID Kits. Warranty coverage is non-transferable. This Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of God, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. Color issues, such as discoloration, matching or ANY modification to the system and components, or operating on a vehicle with a defective component and part, will automatically void the warranty.
If you have questions regarding the above policies, please do not hesitate to get in touch with us at help@xenonsupply.com or contact us at (800) 840-3240.
Thank you,
XenonSupply Team
